Playing the long game

We’re in a fortunate position at Secfi that we’ve got more business than we can handle right now. It’s a good problem, but a problem nonetheless.

We’re continuing to hire and scale our teams in order to meet demands, but the business has unfortunately outpaced our hiring over the last few months. I’ve had to make some tough decisions over the last few months to address the capacity issue.

On one hand, we want to grow the company and revenue as fast as possible. We’re of course a for-profit business and we want to grow and make money. On the other hand, we also must look back to our core value of being customer-focused and must ensure that we provide the best experience possible.

At this point, we cannot work with everyone and provide the customer experience that we want for everyone. It hurts when we have to tell someone we can’t help them now, but it’s much better than providing promises that we cannot deliver on.

This may hurt us short-term, but we’re playing the long game here. Most importantly, we want to make sure we always do the right thing for our clients.