Teaching how the business works

When we were in the very early startup stages, every hire we made had to know how to do a little bit of everything. For example, we had engineers working on operational items such as KYC checks and contract processing. I even attended product and engineering meetings to help out as needed.

An amazing byproduct of being forced to do everything is that everyone generally knows how the entire business works end to end. Early employees quickly became the “Swiss army knife”.

Naturally, as the company grew, we hired more people to do specific functions and roles within the organization. It’s a by product of the company growing up.

However we’ve come to realize that we’ve grown so fast that we’re starting to specialize a lot more and lose the more well-rounded knowledge around the entire business. We’re hoping to reverse that a bit with more in-depth training around the entire business.

As we onboard new employees, they’ll take stints working in different areas of the business. Everyone will sit in on a sales call. Everyone will look to open an account and process a transaction. Our hope is that this will make employees much more well-rounded across the board and hopefully lead to higher performance due to understanding what makes the business run in each step.